How quickly can I get my order?
Green Light Ink has a 2 week turnaround time for printed garment orders -- that means 2 weeks from the time a client confirms final approval of artwork and mock-up, not 2 weeks from the time a client sends us an initial inquiry.
If a client needs custom design work, specialty products, or has a 1000+ piece order, we will provide a timeline specific to that client. This will be separate from the standard 2 week turnaround time.
How big can Green Light Ink print a design on a tee shirt?
The largest we can print a design is 12” wide by 15” tall on a standard unisex tee. Depending on the garment, the max print size may be too big for it. But we can help advise you on that. Just for your reference, we do not print over seams or necks of tee shirts.
Do I have to submit my own artwork, or can Green Light Ink design something for me?
Either is fine by us. If you want to send your own designs and avoid any artwork fees, the design files must be print ready. We define “print ready” as a vector file (.eps or .ai), outlined and submitted at final print size. If you don’t have a print ready file, or if you want us to design something for you from scratch, we charge an artwork fee of $40 per hour.
Artwork files can be confusing, so if you have any questions about whether or not your design is print ready or whether or not Green Light Ink can work with the file you have, just ask!
What if I want to place a reorder? Does Green Light Ink save my screens?
We’d love to do a reorder for you, but we don’t have the floor space to store your screens. We treat each reorder as if you’re ordering for the first time. The same pricing, minimums, and turnaround time will apply to your reorder.
What if I need an exact number of sizes and quantities in my order? Should I order extras?
We always encourage clients to order a couple extra shirts as part of their purchase. For example, if you are ordering for a group of people, it’s not uncommon for someone to have requested the wrong size or to wish they had ordered something different. Also, sometimes we find defects in garments while printing them. If we catch the problem late in production, we may not have time to replace it before you need the order in hand. If there is a defective shirt in your order, of course we won’t charge you for it.
Does Green Light Ink guarantee satisfaction with my order?
We take great pride in our work, and we always strive to delight our clients. But sometimes we make mistakes; we’re human, and it happens. If we make a mistake with your order, we will fix it or replace it at no cost to our clients!